Terms & conditions.

Last updated October 12, 2026. Crossroads Tours, TCP #19427.

Booking and deposits

Tours are booked online through our booking system (Peek) or by phone. Your reservation is confirmed once the deposit or full payment shown at checkout has been paid.

Most private day tours take a $250 deposit, with the balance collected within 30 days of the tour. Some tours differ: the Stretch Hummer takes a $500 deposit, the San Francisco private motor-coach tour a $500 deposit, and our air tours (helicopter and small plane) a $750 deposit. Wine tours take a $250 deposit that is held in case the vehicle needs cleaning after a passenger is sick, and is otherwise returned. The exact deposit and balance terms for your tour are shown when you book.

Prices quoted per person are based on double occupancy where a hotel is included; guests traveling alone may be charged a single supplement.

Cancellations and refunds

To cancel, email ClientCare@yosemite1.com or call (559) 658-8687. Cancellation times are measured from your scheduled pickup time, and the time we receive your email or call is the time of cancellation.

• Small group, semi-private, and private tours: cancel 72 hours (3 days) or more before pickup for a full refund, including the deposit.
• Cancelling less than 72 hours before pickup: one-day tours are charged in full. Multi-day tours are charged for one day of the tour.
• No-shows: if you are not at the pickup point and have not cancelled, the tour is charged in full.
• Tours that include other providers’ services: Amtrak travel, helicopter and small-plane flights, hotels, vacation homes, and activities run by partner operators follow those providers’ cancellation policies and may not be refundable. We refund any part we can recover.
• Charters and special-event bookings (weddings, proms, birthdays, nights out, and other charter or specialty-vehicle reservations): all sales are final.
• Products marked non-cancellable on their page, such as the Adventure Shuttle, cannot be cancelled once booked.

Where a tour page or your booking confirmation states different terms (for example, a tour offered with free cancellation), those terms apply to that tour.

Refunds are made to the original payment method. If you booked through another company, such as Viator or TripAdvisor, that company’s cancellation policy applies and refunds are handled by them.

Rather than cancel, you can ask to move your tour to another date. We’ll do our best to reschedule at no charge, subject to availability.

Changes and cancellations by us

If we cancel your tour, for example because a minimum group size isn’t met, a road or park area is closed, or conditions are unsafe, you can choose a full refund or a new date.

Itineraries can change on the day. When a stop is closed or unsafe because of weather, road closures, or park restrictions, your guide will substitute other sights. These changes are not grounds for a refund.

What’s included

Each tour page lists exactly what is and isn’t included. Most tours include a personal guide who is also your driver, the private or shared air-conditioned vehicle, bottled water, and standard park entrance fees, and many include lunch. Some tours differ; for example, park fees are not included on the private Van tour or the deluxe vacation-home packages, and wine-tasting fees are not included on the wine tours. Anything not listed as included on the tour page is not included.

Gratuities

Gratuities are not included in any tour price. If you’d like to thank your guide or driver, 15–20% of the tour price is customary. You can pay your guide directly in cash or ask us to add it to your card.

Park entrance fees

Where a tour page says park entrance fees are included, that covers the standard National Park Service entrance fee.

The National Park Service also charges non-U.S. residents aged 16 and over an additional $100 per person for each national park visited, unless they are admitted with an Annual or America the Beautiful pass. This fee is not included in any tour price. Please bring it in cash; your guide collects it at the start of the tour. Guests who have neither the fee nor a qualifying pass cannot enter the park, and the tour might be canceled without refund.

Pickup and extra-distance charges

Most tours start from Oakhurst or the surrounding area. Pickups from Fresno, Groveland, Madera, and Merced carry an additional charge, shown on the tour page or quoted when you book. Please be ready at your pickup point at the scheduled time; other guests on shared tours depend on the schedule. Long-distance and out-of-state trips are quoted individually.

Minimum group sizes

Some tours need a minimum number of guests to run. For example, the hiking tour requires two adults, the San Francisco group tour and the Sequoia and Kings Canyon group tours require five, and the Adventure Shuttle requires three. If the minimum isn’t met, we will contact you in advance to reschedule or refund you in full.

Weather, traffic, and seasonal access

Tour times are approximate and can change with weather, traffic, and conditions in the park. Glacier Point is open to smaller vehicles from about late May through October or November, and Glacier Point Road and other high-country roads close seasonally. In winter, parts of Sequoia and Kings Canyon may also be closed. When a destination is closed, we visit other sights instead.

Hiking and the Four Mile Trail

Crossroads Tours does not provide a personally guided hike unless one is booked as part of your tour (a private all-trail guide is available on some tours for an additional fee). By choosing to hike the Four Mile Trail or any other trail, you release Crossroads Tours from liability for the hike. The Four Mile Trail is strenuous and steep in places; bring suitable clothing and shoes, trekking poles, and water.

The hike takes about two to three hours downhill. We allow four hours at most to reach Yosemite Valley Lodge. After four hours we may not be able to wait, and you may need to arrange your own transportation. If we do wait, the charge is $95 per hour after the four-hour mark.

Guest conduct

On shared tours, guests are asked to cooperate with the guide and be considerate of other guests. A guest who puts others at risk or seriously disrupts a tour may be asked to leave without a refund. Underage drinking and illegal substances are not allowed in or around our vehicles; if either is suspected, the tour ends immediately without a refund.

Children and car seats

Children who need a car seat or booster must bring one, and parents or guardians are responsible for installing it following the manufacturer’s instructions. California law requires children under 8 to ride in the back seat in a car seat or booster unless they are at least 4 feet 9 inches tall. Crossroads Tours is not responsible for injuries caused by a car seat that was supplied or installed by a guest.

Partner operators

Some activities and travel are provided by other companies, including Amtrak, air operators, hotels and vacation-home owners, and activity partners such as Yosemite Outfitters (fishing) and Yosemite Trails (horseback riding). Those services are subject to the providers’ own terms, and Crossroads Tours is not liable for their acts or omissions.

Liability

Crossroads Tours makes every effort to give you a memorable day, but we are not responsible for delays or missed sights caused by traffic, construction, weather, park closures, or other events outside our control. Please plan onward connections, such as flights and trains, with time to spare.

Lost and found

Please check your belongings before leaving the vehicle. Crossroads Tours is not responsible for lost or stolen items, but we will try to return anything left behind. Contact us as soon as possible if you’ve lost something.

Photographs and video

Our guides sometimes take photos and video during tours and may use them on our website, social media, and promotional materials. If you would rather we didn’t use images of you or your group, tell your guide or contact us and we will not use them.

Questions

Email us at ClientCare@yosemite1.com, call (559) 658-8687, or text/WhatsApp (415) 407-8223. We’re open 7 days a week, 7am–9pm PT.